Refund and Returns Policy for Silver Line Courier
Last Updated: April 14, 2003
Thank you for choosing Silver Line Courier for your shipping needs. We strive to ensure a seamless experience for all our customers. However, if you are not completely satisfied with our services, we are here to assist you. Please read our Refund and Returns Policy below for detailed information.
Refunds
We offer refunds under the following circumstances:
-
If your shipment is lost or damaged while in transit.
-
If delivery is delayed beyond the guaranteed timeframe.
-
If the service provided does not match the description or agreed terms.
Refunds will be processed back to the original payment method within 7-10 business days of approval. In some cases, store credit may be offered as an alternative.
Returns
As a courier service, returns apply to items shipped back to the sender or redirected to a new address. Returns will be accepted under these conditions:
-
The package must remain unopened and in its original condition.
-
The return request must be initiated within 30 days of delivery.
-
Return shipping costs may apply unless the return is due to an error on our part (e.g., incorrect delivery).
Exceptions
Please note the following exceptions to our policy:
-
Items marked as “Final Sale” are non-refundable and non-returnable.
-
Perishable goods or hazardous materials cannot be returned.
-
Refunds or returns due to customer errors (e.g., incorrect address) may incur additional fees.
How to Initiate a Refund or Return
To initiate a refund or return, follow these steps:
-
Contact us at [ship@silverlineshippers.com] with your order details and reason for the request.
-
Provide proof of purchase (e.g., receipt or tracking number).
-
Follow the instructions provided by our customer service team.
Additional Information
-
Refunds for lost shipments require a claim investigation, which may take up to 14 business days.
-
Customers are responsible for any return shipping fees unless otherwise stated.
-
Restocking fees may apply for certain types of returns.
For further assistance, please reach out to us at [ship@silverlineshippers.com]. We value your trust and are committed to resolving any issues promptly.
Silver Line Courier reserves the right to update this policy at any time. Changes will be effective immediately upon posting on our website.