Silver Line Courier Shipping Policy
Effective Date: May 4, 2025
Thank you for choosing Silver Line Courier. We are committed to providing reliable and transparent shipping services for all your delivery needs. Please review our shipping policy below to understand how we process, ship, and handle your orders.
Order Processing Times
- Orders are processed within 1-2 business days after confirmation.
- Orders placed after 5:00 PM EDT AT or on weekends/holidays will be processed the next business day.
- You will receive a confirmation email with tracking details once your order has been dispatched.
Shipping Methods & Delivery Times
We offer a range of shipping options to suit your needs:
| Shipping Method | Estimated Delivery Time | Description |
|---|---|---|
| Standard Shipping | 3-5 business days | Reliable, cost-effective |
| Express Shipping | 1-2 business days | Faster delivery, extra fee |
| Same-Day Delivery* | Same day (local only) | For select local addresses |
| International | 5-10 business days | Delivery outside Nigeria |
*Same-day delivery is available for orders placed before 12:00 PM WAT within select cities. Please check eligibility at checkout.
Shipping Rates & Costs
- Shipping fees are calculated based on package weight, destination, and selected shipping method.
- Free standard shipping is available for domestic orders over $5000.
- Express and international shipping rates are displayed at checkout.
- Additional customs duties or taxes for international shipments are the responsibility of the recipient.
Shipping Restrictions
- We do not ship to P.O. boxes or military addresses.
- Certain items may be restricted from shipment due to local regulations or carrier limitations.
- International shipping is available to select countries only. Please refer to our list of eligible destinations at checkout.
Order Tracking
- All shipments include tracking. You will receive a tracking number via email once your order has been dispatched.
- You can track your order status at any time using our online tracking tool.
Lost or Missing Packages
- If your order has not arrived within the estimated delivery window, please contact our support team at ship@silverlineshippers.com.
- In cases of lost or undelivered packages, we will initiate an investigation with the carrier and provide a resolution as quickly as possible.
International Shipping
- We ship internationally to select countries.
- Customs duties, taxes, and import fees are not included in our shipping rates and must be paid by the recipient upon delivery.
- Delivery times for international shipments may vary due to customs processing.
Returns & Exchanges
- For information about returns and exchanges, please refer to our Returns Policy page or contact customer support.
- Return shipping instructions and eligibility will be provided upon request.
Unexpected Delays
- Delays may occur due to weather, customs, or unforeseen circumstances. We will notify you promptly if your delivery is affected.
For any further questions regarding our shipping policy, please contact our customer service team at ship@silverlineshippers.com.
Silver Line Courier reserves the right to update this policy at any time. Please review this page regularly for any changes.